For Healthcare Providers

On time, every time — nothing left to chance

At SAM Nordic, we care deeply about one thing above all else: that the right product reaches the right patient at the right time. In radiopharmaceutical distribution, that is not a slogan — it is a promise measured in minutes. Behind that promise is a supply chain that must work as smoothly as possible, every single day. And behind that supply chain is Erik.

Meet Erik, based in Sollentuna, just outside Stockholm. When he is not working, you will most likely find him by the water with a fishing rod in hand or catching a football match — ideally with good company and a cold beer afterwards. He is, by his own admission, someone who appreciates it when things just work. Which, as it turns out, is exactly what his job is all about.

Before joining SAM Nordic, Erik worked in the transport industry, coordinating pickups and deliveries and working closely with dangerous goods logistics. Tight deadlines and short lead times were part of his everyday life — good preparation, as it turned out, for one of the most time-sensitive supply chains in healthcare.

The best deliveries go unnoticed

Ask Erik what he does for a living, and his answer is refreshingly simple.

"I make sure patients receive their treatments on time — and I set up processes to make it run so smoothly that nobody notices."

That invisibility is, in many ways, the goal. A perfect delivery is one where the hospital knows exactly when their order will arrive, the goods are there on time, and not a single phone call is needed. After a few deliveries, everything runs almost automatically — though it still requires close and constant monitoring.

Why standard shipping is never an option

Radiopharmaceuticals are not like other medicines. They cannot be handed to a regular courier. GDP compliance, dangerous goods licensing, strict temperature requirements — the regulations alone mean that every partner in the supply chain must be carefully assessed and trained.

"These are life-saving products of high value," Erik says. "Every partner in the chain needs to understand exactly what they are handling."

At SAM Nordic, that means working with multiple trusted transport partners, all fully licensed and regularly trained, with clear and consistent communication at every step.

When the clock is ticking

In radiopharmaceutical logistics, time is not just money — it is medicine. Some products are calibrated to a specific time, their radioactive dose calculated for a precise moment of administration. Miss that window, and the product cannot be used.

"We handle two quite different product flows," Erik explains. "For our therapeutic products, the shipment goes directly from the manufacturer to the hospital — and we frequently have deliveries where the patient is already on the table, waiting for their injection. Nothing can go wrong at that point. For our diagnostic products, the goods come into our warehouse first and then go out to the hospitals — we have had products arrive in the morning and be at the hospital before lunch. Either way, that is just a normal day for us."

Setting up a delivery route for a new center requires extensive planning — mock deliveries with dummy products, coordination with production and logistics partners, and careful rehearsal of every step in the chain. Once everything is in place, deliveries run with very little friction. But it takes careful preparation to get there.

Ready for the unexpected

Even the best-planned supply chain can face the unexpected. Erik recalls one occasion when a power outage at a production facility in Spain meant he could no longer maintain continuous contact with his partner on the ground.

"What I could do was make sure the product was left correctly and was loaded properly — and then follow up closely to ensure it arrived as it should, so that the last-mile delivery worked and the products reached the hospitals on time," he says. "Moments like that show you exactly why traceability matters. When something happens, everyone in the chain needs to know exactly what is going on."

SAM Nordic maintains a delivery reliability rate of 99%, a figure that does not happen by accident.

The Nordic advantage

Distributing across the Nordic countries is not straightforward. Distances are vast, infrastructure varies, and climate adds another layer of complexity. Getting a product to northern Sweden, for example, can take a full working day by road.

"Through our experience working across the Nordics, we have learned a great deal about these challenges," Erik says. "We find the best solutions for our customers — balancing cost, time and climate. Our strength is that we are the bridge between manufacturer and hospital, handling everything needed to get the product to the waiting patient."

One delivery at a time.

Ask Erik why a pharmaceutical company should trust SAM Nordic with their Nordic distribution, and he does not hesitate.

"We are flexible and solutions-oriented — nothing is too big or too small when it comes to getting the job done. But more than anything, we genuinely care. About the product, about the process, and about the patient waiting at the other end."

At SAM Nordic, that commitment does not need explaining. It shows in the work.

Getting it right, every time

At SAM Nordic, we believe that great pharmaceutical distribution is about more than moving products from A to B — it's about people who genuinely care about getting every detail right. When a radiopharmaceutical reaches the patient, the work behind it is rarely visible. There are no headlines for an order processed without errors, no applause for a customer who always feels looked after. But behind every interaction, there is a team working quietly and persistently to make sure everything goes exactly as it should. That is the reality of working at SAM Nordic — and it is something our team knows well.

Meet Mia Malmlund, one of our colleagues, based in Ingå, Finland. When she is not at work, you will most likely find her at the stables — horses are her greatest passion, and at home she shares her life not only with her husband, but also with four dogs and a cat. It is perhaps no coincidence that someone with such genuine care for living creatures brings that same warmth to her work.

Mia is a specialist nurse by training, and she has spent more than 20 years working across medtech and pharmaceutical companies, building deep knowledge of an industry where precision and accountability are non-negotiable. Today, she brings that background to her role at SAM Nordic, where she manages order flows and customer relationships — making sure every order is correct, every question is answered, and every customer feels genuinely taken care of.

"I work for a small but driven Swedish distributor in the pharmaceutical industry," she says. "Even though we are a small company, our commitment is anything but small — and I am proud to work with products that genuinely help people. For me, it matters that what we do has a positive impact on patients' daily lives and quality of life."

What customers don't see
Ask Mia what would surprise customers most if they could follow her through a working day, and the answer comes quickly: the sheer amount of coordination that goes into a single order. "A lot of planning, coordination, follow-up and checks go into making each delivery work," she explains. "When everything runs smoothly, it is barely noticeable — but there is often a great deal of work behind every single delivery."
That invisible effort is, in many ways, the hallmark of excellent logistics. The goal is seamless; the process is anything but simple.

Calm under pressure
In pharmaceutical distribution, things occasionally go wrong. Delivery windows shift. Supply chains face unexpected disruptions. What separates a good partner from a great one is what happens next — and whether they dare to take full ownership of the problem.

"With experience comes a certain calm," Mia says. "I usually know where to start looking and what steps need to be taken when problems arise — for example, in the supply chain. For me, it is important to act immediately, take responsibility, and stay on top of the situation until everything is resolved."

It is the kind of mindset that comes from years of experience — and from genuinely caring about the outcome.

Trust, built over time
At SAM Nordic, trust is not claimed. It is earned, delivery by delivery, interaction by interaction. "I believe trust is built over time, when customers see that we deliver on our commitments and that we always do our best when something unexpected happens," Mia says. "Customers should feel confident that we take responsibility, follow up, and actively work to find solutions when needed."

That philosophy runs through the entire organisation. Many people at SAM Nordic have been part of the company for many years — bringing with them not just expertise, but relationships and a shared sense of purpose. 

And when challenges arise, they share both the responsibility and the commitment to finding a solution. "What unites us is that we genuinely care about our work and about the people we work for," Mia says. "We always strive to do our absolute best, and we take it as a given that we take responsibility, find solutions, and deliver service of the highest quality. Exceeding our customers' expectations is something we are proud of — and it motivates us every day."

Why SAM Nordic?
For pharmaceutical companies looking for a reliable distribution partner in the Nordics, the answer lies in precisely that combination: experience, commitment, personal relationships, and a team that goes the extra mile — not because they must, but because they want to.